Blog

When to Use CRM? 5 Warning Signs Your Business is Overloaded

Are you managing customers with Excel and feeling overwhelmed? Discover the 5 'red flag' signs that indicate your business needs a CRM system to manage centralized data, increase sales performance by 30%, and not miss potential customers.

What is CRM? Understanding the CRM system and its role in business management

1/19/2026

What is CRM? This article provides a comprehensive analysis of the concept, development history, structure, and role of the CRM system in customer relationship management and business growth.

OneXBots CRM: Effective customer management software & automatic follow-up

1/9/2026

OneXBots CRM is a customer management software designed for each stage, supporting scheduling follow-ups and automatic reminders, helping businesses optimize sales and effectively care for customers.

10 Questions Businesses Should Ask Before Choosing a CRM with AI Chatbot Integration

12/29/2025

The CRM integrated with OneXBots AI chatbot helps SMEs optimize customer care and sales. Discover 10 important questions to know before choosing the right solution.

Is Traditional Customer Service Suitable for Customers in the New Era?

12/29/2025

As customer expectations rise, traditional customer service models are gradually revealing many limitations. What should SMEs do to ensure customer experience while also optimizing operations?

Why do businesses have so much customer data but still do not increase sales?

12/29/2025

Collecting customer data has become a priority for most businesses in the digital age. However, having a lot of data does not mean having a lot of revenue if the business has not learned how to exploit and turn the data into sales actions.

Why is AI chatbot becoming an indispensable assistant in customer care?

12/17/2025

In recent years, customer service is no longer a mere 'support department'; it has become a decisive factor in customer experience and loyalty. As user behavior rapidly changes, businesses must also adapt their approach, in which AI chatbots are gradually becoming an indispensable assistant.

OneXBots - CRM Software Integrated with AI Chatbot, a Comprehensive Customer Management Solution to Help Businesses Accelerate in the Digital Age

12/16/2025

OneXBots is a modern CRM platform integrated with an AI chatbot, helping businesses automate customer care, gather intelligent data, and optimize sales processes. The system synchronizes multichannel messages into the CRM in real time, automatically classifies customers, reminds follow-up schedules, and provides detailed reports.

From “scattered data” to “qualified leads” with OneXBots – the AI chatbot platform integrated with CRM

11/19/2025

Most businesses own hundreds or even thousands of customer records, from forms, calls, messages to interactions on social media.

Summary: 7 Practical Experiences When AI Accompanies Customers

9/15/2025

OneXBots is not just a support tool—it is a companion throughout the customer journey. Let’s look back at 7 key experiences that AI brings, helping businesses elevate their services and build lasting trust.