Customer satisfaction surveys are an essential step in building a quality customer experience journey. However, if limited to traditional multiple-choice questions, businesses may miss out on valuable insights.
With OneXBots AI, surveys are no longer rigid forms—they become light, intelligent conversations that encourage customers to open up and allow businesses to gain deeper understanding.
1. Friendly survey interface, natural conversation
No more lengthy forms—OneXBots creates survey conversations like person-to-person dialogue:
- How did you feel about today’s service?”
- “If you could change one thing, what would it be?”
→ Flexible, context-aware language helps customers feel comfortable sharing rather than feeling interrogated.
2. Sentiment analysis – understanding beyond words
AI not only records answers but also analyzes tone, wording, and sentiment to assess whether a customer is truly satisfied or hiding dissatisfaction.
For example:
- Customer selects “It’s okay” but wording shows frustration → System evaluates as high dissatisfaction.
3. Automatically measuring and categorizing feedback
Each response is categorized by the system:
- Satisfaction level (high – medium – low)
- Main topic (service, staff attitude, response time, etc..)
- Key keywords
→ This allows businesses to grasp the overall picture without having to read every single response.
4. Connecting multi-channel data for accurate insights
OneXBots doesn’t conduct surveys in isolation—it connects data from:
- Conversation history
- Most recent purchase
- Previously reported issues
→ This ensures surveys are not only accurate—but also directed to the right person, at the right time, with the right questions.
5. Suggesting improvement actions based on feedback
KBeyond analysis, AI can also:
- Generate reports with recommended changes
- Suggest improvements to content, processes, or services
- Automatically update AI models if many similar responses occur
This is the greatest value: Transforming feedback into action.
Summary:
Satisfaction surveys should not be a mere “final ritual” – but an integral part of a smart, sustainable customer care journey.
OneXBots helps businesses not only ask—but truly listen, analyze, and act on the real desires of customers.
Let every piece of feedback become a step forward in elevating the customer experience with OneXBots.