Effective as of July 1, 2025
General
Please read these Terms of Service (the “Terms”) fully and carefully before using OneXBots. By registering for and/or using the services in any manner, you agree that you have read, understand, accept, and agreed to be bound by the terms as well as all applicable laws and regulations, and any future updates. You also agree that you are 18 years or older and legally able to enter into a binding contract. You may not use the services if you do not unconditionally accept these terms. If you are accepting on behalf of an organization, you represent and warrant that you have the authority to do so; however, if your organization has entered into a separate contract with OneXAPIs Tech Solutions Co., Ltd covering its use of the Services, then that contract shall govern instead.
We may change the terms from time to time at its sole discretion by posting a revised version of the terms on the OneXBots website, without particular notice to you. The modified terms will become effective immediately upon posting. By continuing to use OneXBots on and/or after the effective date of any modifications to these Terms of Service, you agree to be bound by the modified terms.
No agency, partnership, joint venture or other relationship is intended or created by your access to or use of OneXBots.
You may not assign or delegate any rights or obligations under these Terms and any purported assignment or delegation by you shall be null and void. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets, or to any affiliate as part of a corporate reorganization.
Definitions
Unless otherwise specified, terms used below and in any of our other agreements or notices, including our Privacy Policy, and Cookies Policy have the following meanings:
“Client", “User”, “You” and “Your” refers to you, the person using OneXBots and accepting the terms or, if you are accepting these terms on behalf of an entity, also to the entity.
“Ourselves”, “Our”, “We” and "Us", refer to our company, OneXAPIs Tech Solutions Co., Ltd
“Representatives” means OneXBots employees, advisors, affiliates, agents and suppliers.
“Party”, “Parties”, or refers to both the Client and ourselves, or either the Client or ourselves.
“OneXBots” shall refer to the product solution provided by OneXAPIs Tech Solutions Co., Ltd and the underlying servers and software used to provide such solutions;
“User Data” shall refer to any personally identifiable information input by the Client to OneXBots, including information possibly considered private or sensitive generated by the Client and all other information provided in the normal course of usage of OneXBots.
Any use of the above terminology or other words in singular, plural, capitalization are taken as interchangeable and, therefore, as referring to the same.
Provision of Service
Free Trial. We may make all or part of OneXBots available to the Client on a trial basis, free of charge (the “Free Trial”). The Free Trial shall begin when the Client submits a registration for the same to us and shall terminate on the earlier of (i) the Free Trial expiration date as specified by us in the Client’s OneXBots account settings, or (ii) the date the Client execute an Order Form for a Subscription under this Agreement. Access to OneXBots is provided “as-is” and without warranty of any kind during Free Trial.
Mobile Applications. We may offer mobile applications that allow the Client to access OneXBots on their mobile devices, including, but not limited to, mobile applications for Android or iOS operating systems. OneXBots mobile applications may require an internet connection and may incur data charges with the Client’s wireless carrier, including roaming charges, where applicable. OneXBots mobile applications may collect and transmit information to OneXBots, including, but not limited to, usage statistics, and may use certain third-party libraries that provide limited access to data.
Marketing Communications. After the Client signs up, they shall get educational materials, offers, and promotions from us by email and notification in-app. If the Client wants to opt out of our email marketing, please contact support at hello@onexbots.com
Subscription. OneXBots shall be available to the Client who agrees that the purchase of OneXBots subscription is neither contingent upon the delivery of any future functionality or features, nor dependent upon any oral or written public comments made by us with regard to future functionality or features.
Support. Support via in-app intercom widget, email and phone is available for paid Subscription. Our Support hours are Monday to Friday (excluding Vietnam public holidays), from 10am to 5pm.
Usage Guidelines
Ownership of Data. The Client shall retain all rights, title, and interest in and to all of their data. We shall not access the Client’s Data except to respond to service or technical problems, or at the Client’s request.
Collection of Data. The Client shall be responsible for all activities in their account and in compliance with these terms. The Client shall also comply with all local and foreign laws, treaties, regulations, or conventions applicable in connection with the use of OneXBots and other laws applicable related to privacy, publicity, data protection, electronic communications, and anti-spamming laws. The Client shall be responsible for the collection, legality, protection, and use of data that is stored on, or used in connection with OneXBots. We will not be responsible for any loss or disclosure of the Client’s data (or any damages related thereto) resulting from the Client’s failure to adequately secure their user identification and passwords.
Prohibited Uses. The Client shall hereby agree that, as a condition of use of OneXBots, not to use OneXBots for any purpose that is unlawful or prohibited by these terms, conditions, and notices. The Client may not use OneXBots in any manner that could damage, disable, overburden, or impair any OneXBots or subscriber server, or the network(s) connected to any service provider or subscriber server, or interfere with any other party’s use and enjoyment of OneXBots.
The Client may not attempt to gain unauthorized access to any part of OneXBots, other accounts, computer systems, or networks connected to OneXBots, through hacking, password mining, or any other means. The Client may not obtain or attempt to obtain any materials or information through any means not intentionally made available through OneXBots. Except as expressly set forth herein, the Client may not (i) copy, reproduce, alter, modify, transmit, perform, create derivative works of, publish, sub-license, distribute, or circulate OneXBots, or any associated applications, tools or data thereof; (ii) disassemble, decompile, or reverse engineer the software used to provide OneXBots; or (iii) take any actions, whether intentional or unintentional, that may circumvent, disable, damage or impair OneXBots control or security systems, or allow or assist a third party to do so.
Client Obligations
To access and use OneXBots, the Client must create account(s).
The Client agrees to provide accurate, complete and current account information and, as applicable, timely update the same. The Client is solely responsible for the activities that occur on their account(s), and for keeping their account(s) passwords secure.We will not be liable for any losses caused by unauthorized use of the Client’s account(s).
The Client represents and warrants that it is duly authorized to do business and use OneXBots in all jurisdictions in which the Client operates in. The Client must notify us promptly of any change in the Client’s eligibility to use OneXBots (including any changes to or revocation of any licenses from state authorities), breach of security of any known unauthorized use of the Client’s account(s).
The Client agrees to be solely responsible for any and all charges incurred due to the Client’s use of a local access number in relation to their usage of OneXBots account(s); for any and all charges incurred due to the Client’s use of any wireless device including, but not limited to laptops, tablet computers, and cellular phones; for all billing transactions: Billing transactions encompass sign-up transactions (purchases at the time of sign-up), purchase transactions (purchases that are not auto-recharge transactions which are made after sign-up) and auto-recharge transactions (purchases that are automatically made via OneXBots’ auto-recharge feature); for all content created by the Client in their course of usage of OneXBots, including but not limited to textual information, video, graphic imagery, and audio recordings;
The Client shall immediately notify us at hello@onexbots.com of any unauthorized use of the Client's OneXBots account(s) or any other breach of security. Until the Client makes the appropriate notification, the Client shall be presumed liable for any and all charges incurred under their OneXBots account(s).
No Resale of Service
You are granted permission to utilize the Service exclusively within the company for the purpose of obtaining insights and analysis to optimize your website(s) and related campaigns.
Unless expressly authorized by us, you agree not to reproduce, duplicate, copy, sell, trade, resell, permit access, transfer, assign, modify, create derivative works, or exploit any portion of the Service, use of the Service, or access to the Service, including the computer code that powers the Service, for any commercial purposes.
Unused Balance
We reserve all rights on accounts that have expired. Unused credit balance in an expired OneXBots account cannot be cashed out, and shall be forfeited.
The Client acknowledges and accepts that the inherent nature of the Internet and/or telecommunication network is such that electronic communications via email or SMS may be subject to interruption, interception, hacking, transmission blackout, and delayed or incorrect transmission. We shall not be liable for any risks including but not limited to risks resulting from errors, mutilation, interruption or delay in transmission, power failure, interception by third parties, data corruption, viruses, transmission errors, breakdown of telecommunication networks, malfunctions in communications facilities, industrial action or disputes beyond its control that may affect the transmission of any email and/or SMS and does not warrant that any identified defect will be corrected, though it will undertake all reasonable efforts to mitigate and rectify such risks.
You are accountable for all usage of the tool under your account. Furthermore, it is your responsibility to maintain the confidentiality of your online account credentials.
Payment and Charges
In order to use the integrated calling and SMS tools on OneXBots, the Client will require a sufficient credit balance under their OneXBots account(s) that is separate from and not included as part of OneXBots account subscription fees. The Client is required to deposit sufficient credit in their OneXBots account through debit or credit cards, PayPal or other means, which may be made available by us.
The Client agrees to pay for its use of OneXBots as set forth in any written agreement or addendum with OneXAPIs Tech Solutions Co., Ltd, and/or its partners. OneXAPIs Tech Solutions Co., Ltd reserves the right to revise the pricing from time to time and would give notice of such change on OneXBots website. Client’s continued use of OneXBots after a price change becomes effective constitutes the Client’s agreement to pay the newly revised amount.
In the event the Client believes that OneXBots has charged them erroneously, the Client must notify us via email at hello@onexbots.com within seven (7) business days after such charge. Upon expiration of such a 14-day period, the Client will not be entitled to dispute any fees paid or payable to us. The Parties will work together in good faith to resolve billing disputes. A pending billing dispute shall not exempt the Client from timely paying any undisputed amounts owed.
Automatically Recurring Subscriptions
If the Client opts for an automatically recurring subscription at the point of purchase (if any), the Client unconditionally consents to us and/or its payment partners storing personal information about the Client, including information on the Client's credit card. We and our partner(s) will make all reasonable efforts, according to standard industry practice, to secure the Client’s personal information. In addition, the Client also unconditionally consents to us and/or its payment partner making deductions automatically from the Client’s stored credit card for the purpose of renewing the Client’s OneXBots Subscription at the end of each Subscription Period.
Intellectual Property Rights
The Client shall acknowledge and accept that all title, ownership and intellectual property rights in and to OneXBots and any and all copies thereof, are owned by OneXBots users (the owner of OneXBots's account) and/or its or its affiliates’ licensors. All rights are reserved. OneXBots is protected by copyright laws, international copyright treaties and conventions and other laws. OneXBots contains certain licensed materials and OneXBots’ and its affiliates’ licensors may protect their rights in the event of any violation of these Terms of Service.
Indemnity
The Client hereby agrees to indemnify and hold OneXBots, and its subsidiaries, affiliates, officers, and employees, harmless from any and all liability, claim or demands, including reasonable attorney's fees, made by any third party because of or arising out of the Client's use of OneXBots and the Client's violation of these Terms, any applicable law or regulation, or the rights of any third parties related to the use of the OneXBots.
Warranties
The Client expressly agrees that the use of OneXBots is at the Client’s sole risk. OneXBots is provided on an "as is" and "as available" basis. We expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement. We make no warranty that OneXBots will meet the Client's requirements, that it will be uninterrupted, timely, secure, or error free; nor we make any warranty as to the results that may be obtained from the use of OneXBots or as to the accuracy or reliability of any information obtained through OneXBots or that defects in OneXBots will be corrected.
Neither OneXBots nor any of its information providers makes any warranties concerning the accuracy, currentness or reliability of the messages received or requested via the OneXBots or any of the information, material or content contained therein (the "Content"). The Client understands and agrees that any Content and/or data downloaded or otherwise obtained through the use of or from OneXBots is done at the Client's own discretion and risk and that the Client will be solely responsible for any damage to the Client's mobile telecommunication device and/or computer system or loss of data that results from the download of such Content and/or data. We make no warranty and shall not be liable for any goods, services, information or other material displayed, purchased or obtained through or from OneXBots or any transaction entered into through the service. We shall not be liable for any delays, omissions or errors in the Content and shall not be liable for any reliance thereon. No advice or information, whether oral or written, obtained by the Client through or from OneXBots shall create any warranty not expressly stated herein.
Limitation of Liability
In no event shall we, our subsidiaries, affiliates, officers, or employees be liable, whether in contract, warranty, tort (including negligence) or any other form of liability, for:
- Any direct, indirect, incidental, special or consequential damages suffered by the Client; and any loss of income, business, profits (whether direct or indirect), use, data or other intangible suffered by the Client, even if we have been advised of the possibility of such damages.
- Unauthorized access to or alteration of the Client’s transmissions or data; the Client’s inability to use OneXBots to contact emergency services;
- Any degradation in the quality of OneXBots (including but not limited to, degradation in the quality of the calls made through OneXBots); or
- Any breakdown in the payment systems utilised by the Client for the top-up of credit in the Client’s OneXBots account(s).
The Client further agrees that we shall not be liable for any damages arising from interruption, suspension or termination of OneXBots, including but not limited to direct, indirect, incidental, special, consequential or exemplary damages, whether such interruption, suspension or termination was justified or not, negligent or intentional, inadvertent or advertent.
We expressly disclaim any and/or all liability for inbound mobile phone roaming charges, mobile data charges and/or other like or unlike third party charges incurred by the Client as a result of the use of OneXBots from a mobile device while it is roaming. For the avoidance of doubt, and without limiting the generality of the foregoing, we shall not be liable for any mobile phone roaming charges or mobile data charges incurred by the Client should the User fail to properly launch or access OneXBots.
Nothing in these terms is intended to exclude or restrict or shall be construed as excluding or restricting the liability of us for any liability which cannot be limited or excluded by law.
Term and Termination
- Term of the Agreement.
This Agreement commences on the effective date and continues until the expiration or termination of the Client’s Free Trial or Subscription (as applicable).
- Termination by Client.
The Client may cancel their Subscription and terminate this Agreement at any time by providing notice to OneXBots via email at hello@onexbots.com. Upon account termination, we will allow a 30-day grace period during which the Client will be able to reactivate their account and restore their data. In the case that the Client wishes to have their data completely and permanently removed from OneXBots application servers, the Client can inform OneXBots in writing by sending an email to hello@onexbots.com.
- Termination for Cause.
Without limiting other remedies, we may terminate the Client’s OneXBots account(s) with immediate effect, automatically and without recourse to the courts, and may limit, suspend or terminate the Client’s use of the OneXBots, if we finds that the Client is:
- in breach of these Terms of Service;
- creating problems or possible legal liabilities;
- acting inconsistently with the letter or spirit of OneXBots policies;
- infringing intellectual property rights; and/or
- engaging in fraudulent, immoral or illegal activities.
Taxes
Unless otherwise stated, all charges and fees for OneXBots are exclusive of any country, province, federal, state or local taxes, including without limitation, use, sales, value-added, privilege, or other taxes, levies, imports, duties, fees, surcharges, governmental assessments and withholdings ("Taxes").
The Client will be solely liable for and will pay upon demand all Taxes associated with the Client's access to and use of the Services and shall not deduct any such amounts, or any other withholdings, set-offs or deductions.